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HUD Video and Guidance: Housing Problem-Solving

COVID-19 Homeless System Response

The Department of Housing and Urban Development (HUD) published guidance for Continuums of Care on housing problem-solving.

In the following video, Technical Assistance (TA) providers, Ed Boyte and Mary Frances Kenion, model what a real housing problem-solving conversation should look like. In this unscripted discussion, viewers will observe:

  1. Open-ended questions
  2. Deep, active, nonjudgmental listening
  3. An empathetic person-centered approach
  4. A problem-solving partnership centered on client choice
  5. Parallel short and long-term planning with a menu of creative options

Watch the video and download the guidance below, or access it all here.