HUD Video and Guidance: Housing Problem-Solving

October 08, 2021

The Department of Housing and Urban Development (HUD) published guidance for Continuums of Care on housing problem-solving.

In the following video, Technical Assistance (TA) providers, Ed Boyte and Mary Frances Kenion, model what a real housing problem-solving conversation should look like. In this unscripted discussion, viewers will observe:

1. Open-ended questions
2. Deep, active, nonjudgmental listening
3. An empathetic person-centered approach
4. A problem-solving partnership centered on client choice
5. Parallel short and long-term planning with a menu of creative options

Watch the video and download the guidance below, or access it all here.